Reference

Terms That Govern Your satkmak Account

These terms and conditions set out the binding agreement between you and satkmak the moment you open an account and access our lobby.

Applies to all account holdersIndia-region access subject to local lawUpdated terms notified by emailGoverns UPI, Paytm, PhonePe transactionsEnforceable from account creation
satkmak Terms That Govern Your satkmak Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in this agreement is unclear, or if you believe your account has been treated in a way that conflicts with these terms, contact our team directly.

Live Chat Open the chat widget inside your account dashboard at any time. Agents are available around the clock and can pull up your account terms history in real time to address your concern.
Email Support Write to our legal queries address for formal terms clarifications. Include your registered email and account ID so we can locate your agreement version and respond with the correct clause reference.
Help Centre Our self-serve help centre carries a dedicated Terms section with annotated clauses. Search by keyword — for example, 'withdrawal hold' or 'account suspension' — to find the relevant passage quickly.
HOW WE HANDLE THIS

Account Security and Data Handling Under These Terms

These terms do not exist in isolation — they connect directly to how we store your data, manage your account security, and handle any request you make about your personal details.

Data Retention

We keep your account data for as long as your account remains active and for the period required by applicable law after closure. You may request a summary of what we hold by contacting our support team with your registered email address.

Cookie Policy

Cookies on satkmak are used solely for session management, fraud detection and performance analytics. We do not sell cookie data to third parties. You can adjust cookie preferences in your browser, though some account features may not function without session cookies enabled.

Account Security

Your account is protected by two-factor authentication, which we strongly encourage you to activate from the security settings panel. Any suspicious login attempt triggers an automatic email alert to your registered address within 60 seconds.

Payment Data

Details you enter for UPI, Paytm or PhonePe are handled by regulated payment processors; we do not store your full UPI handle or Paytm wallet credentials on our servers. Transaction references are retained for reconciliation and dispute resolution only.

Requesting Changes

To update personal details — name, phone number, email — email our support team with a valid ID document. Changes are processed within 48 hours. Account name changes require additional verification in line with our identity-check policy.

Who to Contact for Complaints

Formal complaints about how these terms have been applied to your account should be directed to our compliance desk via email. We acknowledge all formal complaints within 12 hours and aim to resolve them within five business days.

Your Terms and Conditions Questions

The questions below cover the clauses our account holders ask about most. If your question is not listed here, contact our support team via live chat or email and we will point you to the exact clause that applies to your situation.

These terms take effect the moment you complete account registration and click the confirmation link in your welcome email. From that point, every action you take on satkmak — deposits, game play, withdrawals — is governed by this agreement.

We reserve the right to update these terms at any time. We will email you at your registered address at least seven days before changes take effect. Continuing to use the platform after that window counts as your acceptance of the revised terms.

A breach may result in temporary suspension or permanent closure of your account, depending on severity. We will notify you by email with the reason. Funds in your wallet at the time of suspension are handled according to the clause covering account termination.

All deposit and withdrawal transactions through UPI, Paytm or PhonePe are subject to these terms, including our transaction limits, processing windows and dispute procedures. Payment processor terms also apply alongside ours; neither overrides the other entirely.

Email our support team from your registered address requesting your agreement version. We retain a timestamped record of the terms in force at the time you registered and will send you a copy within 48 hours of your request.

Yes. Access to satkmak depends on your local law and is available only where local law in your state or region permits such services. It is your responsibility to confirm that using the platform is lawful in your specific location before you open an account.

Raise a formal complaint with our compliance desk by email, including your account ID and the specific clause you believe was misapplied. We acknowledge all complaints within 12 hours and aim to resolve them within five business days.